frequent questions

Dental Insurance Information

Your Dental Insurance is a contract between your employer and the insurance company. It is a great benefit for many people and at Canadian Place Dentistry we strive to make sure you receive the best service you are entitled to. Nevertheless, your treatment will be provided according to your needs, not your insurance coverage.

Due to the Privacy Act, dental insurance companies don’t provide information to dental offices. Therefore, if you have any inquiries about your benefits, you should contact your employer or insurance company directly. Please remember that you are responsible for your account balance at Canadian Place Dentistry, as a courtesy, if the insurance company allows it, we can file claims and estimates on your behalf, we will be happy to assist you in understanding your insurance coverage.

Enclosed is a questionnaire to ask when you call your insurance to have an up to date file to best serve you at future appointments.

Appointment Confirmation Process

At Canadian Place Dentistry we try to provide the best service to our patients in every aspect. You can choose your favorite channel to confirm your future appointments, this includes SMS, call or other channels like WhatsApp or Email. Just let us know how you prefer to be contacted.

Appointment and Cancelation Policy

Your dental appointment is considered confirmed at the time of booking. This means we are reserving time with our doctor, assistant and hygienist, as well as operatory space as required. We will be sterilizing and preparing the operatory space as well as all the equipment and materials required for your procedure. We therefore request that if you are unable to attend the scheduled appointment you contact our office with 24 hours notice to reschedule. As a courtesy we will contact you the day before your appointment to remind you of the appointment you have booked.

There are many times when our patients require urgent or emergency care and require an appointment immediately. When patients give the clinic advance notice of their need to cancel a scheduled appointment, this time can in turn be allocated to those patients in need of urgent treatment. In this way the clinic can best serve the needs of ALL patients. Bearing these special needs in mind, the clinic requires a minimum of 24 hours notice if an appointment must be cancelled. A patient research project carried out by the Canadian branch of the Academy of General Dentistry, the second largest dental organization in the world, shows that most patients who cancel appointments do so in the belief that a scheduled appointment is a matter of convenience, whereas patients who keep their appointments do so because they see a scheduled appointment as a commitment to be honored. Surveyed patients who cancel scheduled appointments were surprised to discover that a cancelled appointment on short notice (less than 24 hours) can adversely affect many other patients, specifically those who are suffering and in pain.

Keeping in mind that the goal of our Clinic is to serve the needs of all patients, especially those in acute pain, our practice policy is that patients wishing to change their commitment to scheduled appointments for the sake of their convenience must give the practice a minimum of 24 hours notice. If less than 24 hours notice is given to cancel an appointment, a minimum $50.00 fee* will be charged. In the event that no notice is given and the patient does not show up for their scheduled appointment, a minimum of $75.00 fee* will be charged.

*Exceptions will be made for illness or personal tragedy

Payment Information

As a condition of your treatment by this office, financial arrangements must be made in advance. The practice depends upon reimbursement from the patients for the costs incurred in their care and financial responsibility on the part of each patient must be determined before treatment.

All emergency dental services, or any dental services performed without previous financial arrangements, must be paid for in cash at the time services are performed.

A service charge of 1.5 % per month (18% per annum) on the unpaid balance will be charged on all accounts exceeding 60 days, unless previously written financial arrangements are satisfied.